Refund policy

Effective Date: 17/06/2026

Thank you for shopping with Al Noor Showroom. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

Customers may request a return if the product:

  • Is damaged or defective upon delivery
  • Is incorrect or different from the product ordered
  • Has a manufacturing defect
  • Is received with missing components or accessories, where applicable

Return requests should generally be submitted within 7 days of delivery.

Products must be unused, unworn, and in their original condition, with original packaging, tags, labels, and accessories where applicable.

2. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products that have been used, washed, altered, damaged after delivery, or returned without the original packaging or tags may not qualify for a return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request clear photographs or videos of the product, packaging, shipping label, and the issue to verify the claim.

After verification, we may offer an appropriate resolution, which may include replacement, exchange, or refund, subject to availability and applicable law.

4. Return Process

To request a return:

  1. Contact our customer support through the contact options available on our website.
  2. Provide your order number and relevant purchase details.
  3. Explain the reason for the return.
  4. Provide photographs or videos if requested.
  5. Wait for return instructions before sending the product back.

Do not send products to an address without receiving return instructions from us.

5. Return Shipping

For products that are confirmed to be defective, damaged, or incorrectly supplied, return shipping may be arranged or reimbursed according to the circumstances.

For other returns, any applicable return shipping charges may be the customer's responsibility.

6. Refunds

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the applicable refund will generally be processed to the original payment method or through another appropriate method.

The time taken for the refund to appear in the customer's account may depend on the payment provider or banking institution.

7. Exchanges

Where applicable, eligible products may be exchanged for another product or suitable replacement, subject to stock availability.

If the requested replacement is unavailable, an alternative resolution or refund may be offered where applicable.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Refund Delays

If an approved refund has not been received within the expected processing period, customers should first check with their bank or payment provider.

If the issue continues, please contact Al Noor Showroom with the relevant order and refund details.

10. Fraudulent or Misuse Claims

We reserve the right to review return and refund requests to prevent fraudulent or abusive activity.

Returns may be rejected where there is evidence of misuse, intentional damage, false claims, or violation of this policy, subject to applicable law.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.

12. Policy Changes

Al Noor Showroom may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated policy will be published on this page with the revised effective date.

13. Contact Information

For return, exchange, cancellation, or refund assistance, please use the customer-support/contact options available on the Al Noor Showroom website.

Business Name: Al Noor Showroom
Legal Name: SOHIL
Business Type: Proprietorship
GSTIN: 32TZXPS5003Q1Z3

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: SOHIL
Kannur Fort Road
Kannur, Kerala – 670001
India

  • Thank you for shopping with Al Noor Showroom.